PetSmart is an independently held American chain of animal superstores, which offer animal items, services, and also tiny pets. It is the leading North American family pet business, and also its direct rival is Petco. Its indirect rivals are Amazon.com, Walmart, and Target. Since 2020, PetSmart has more than 1,650 shops in the UNITED STATE, Canada, and Puerto Rico. Its stores sell pet food, family pet supplies, pet accessories, and tiny pet dogs. Stores additionally give solutions including grooming, pet dog childcare, pet as well as feline boarding, vet care using in-store third-party clinics, and pet dog training. They additionally offer canine and also feline adoption using in-store fostering facilities promoted by the nonprofit PetSmart Charities.
Founded in 1986 by Jim and Janice Dougherty, the company opened its very first 2 stores in 1987 in Phoenix az, Arizona under the name PetFood Storage facility, as warehouse-type shops that sold pet food wholesale at discount rate rates. Under brand-new management, the business transformed its name to PETsMART in 1989 and also, along with increasing around the nation, started a long-term change far from visually unattractive discount warehouse stores to eye-catching stores that marketed pet food as well as materials as well as providing services such as pet grooming, adoption occasions, and also veterinarian checkouts. The firm went public through an IPO in 1993, and also afterward boosted its national development and also the kinds of products and services it offered.
After opening nearly 300 stores in the U.S., in 1996 the business expanded to Canada. It also purchased as well as renamed a pet-store chain in the UK, but the over-priced purchase was a failure economically and also operationally, and also PETsMART offered the UK chain at a significant loss to another pet-store business in the UK in late 1999. The failed UK expansion brought a loss in earnings as well as a low point for PETsMART supply in 2000. The firm's third Chief Executive Officer, Phil Francis, retooled the company by stressing staff member training and client service, overhauling procedures and also systems, upgrading shops for aesthetic charm, and also advertising and marketing PETsMART as a one-stop-shop for pet dog services and products. By 2002 the firm had completely incorporated its in-store, on the internet, and also brochure sales. Francis likewise led the opening of approximately 100 brand-new stores annually from 2002 to 2009.
In 2005 the business transformed its name to PetSmart and redoubled its branding on "pet parents" that considered their pets part of their families. Differentiating itself by highlighting its channel-exclusive brand names and also its in-store solutions such as pet grooming, dog training, daycare as well as boarding, vet care, and adoption centers, the firm nonetheless experienced elbowing in competition from big-box shops and also on the internet e-tailers. The firm was acquired by a private equity consortium led by BC Partners in March 2015. In Might 2017 PetSmart purchased the online pet-products e-tailer Chewy as a greatly independent subsidiary. Chewy went public in an IPO in June 2019; it remains an independent subsidiary of PetSmart, and PetSmart is its majority proprietor.